About Us
We are progressive, dynamic, exceptional in everything we do. We possess a strong desire to serve our clients through providing excellent independent lettings and estate agency services.
Experts in the local area and an integral part of the community we serve, we have built a strong reputation with our customers and are recognised in the locality for our transparent, caring, client-centered approach, our reputable, friendly teams and our outstanding successes. We are upheld as professionals who get results and as a consequence our business continues to thrive.
We always try to “Go the extra mile” for our clients, and it is this and all the above that sets us apart from other agents. If you want the best agent in your area, then look no further.
Provision of Services Regulations
The information is supplied in accordance with our obligations under The Provision of Services Regulations 2009 in respect of the following entity - Portland Hill Associates Limited
Name: Portland Hill Associates Limited
Legal Status: A limited liability company registered in England and Wales
Registered office and postal address: 925 Finchley Road, London, NW11 7PE.
Email: info@portlandhill.co.uk
Telephone +44 (0) 207 431 4332
Public Registers: Details about the company can be viewed at https://www.gov.uk/government/organisations/companies-house under the company number 02407031
Insurance: In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurance is arranged by HCC International Insurance Company PLC, 35 Seething Lane, London, EC3N 4AH.
Regulation: We are members of The Property Ombudsman
Tenancy Deposit Scheme: Deposits are held with The Deposit Protection Scheme. Further details can be found at https://www.depositprotection.com/
Complaints
We are committed to providing a professional service to all our clients and customers. If things go wrong, we need you to tell us about them. This will help us to resolve issues as soon as possible and improve our service going forward. In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues with the negotiator or Manager. From acknowledgement of the complaint to referral to the TPO should take no longer than 8 weeks. Please see the following bullet point breakdown of the process:
If you have a complaint, please put this in writing (letter or email) to us. We will acknowledge receipt (within 3 working days) and respond in line with the timescales and stages set out below. We will respond to your complaint within 15 working days of receipt of the original complaint.
We consider the needs of the individual and, where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.
Following acknowledgement of the complaint if you are not satisfied with the response further details will be provided to progress the complaint. Following the investigation, a written statement expressing Portland Hill's final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman within 12 months for a review. This can be referred to:
The Property Ombudsman
43-55 Milford Street
Salisbury
SP1 2BP
01722 333 306
admin@tpos.co.uk
www.tpos.co.uk
